How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you probably heard about the recent outages and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear not!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For more detailed information, visit Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later may have some problems, including becoming unresponsive, not correctly charging the battery, or shutting down completely. Nest recommends recharging and restarting your thermostat to rectify the problem and get it up and working again.

Symptoms of this problem include the following:
  • the thermostat being down on the Nest application and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to shut itself down
  • the thermostat’s animations are slower than usual
  • the thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s performing slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

ATTENTION: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DO NOT DO IT.)

After around 10 minutes of charging, unplug the Nest Thermostat from the USB cord. If the unit has turned on during this time, turn it off and then turn it back on again, manually restarting the Nest. Once it has completed the restart, plug it back in to finish charging. After an hour of charging, unplug the Nest Thermostat and restore it to its base.

You should be ready to rock and this point, but again, for more thorough instructions and information, please see Nest Support.

If you have gone through both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Service Experts Heating & Air Conditioning installed your Nest Thermostat, please give us a call at 330-236-4793 or schedule an appointment online.

Finally, do not let this matter concern you about your Nest’s reliability. By owning and properly using Nest, your thermostat is honestly saving money for you every day. When set it up properly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings daily, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
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