What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from Service Experts Heating & Air Conditioning, you will handle the trip charge and a diagnostic fee separately. Many companies you’ve worked with in the past may have combined the trip charge and diagnostic fee, but we feel we can offer greater value by separating them.

What Is a Trip Charge?

A trip charge includes the cost for a licensed plumber or HVAC technician to come to your home. Often called a service call fee, this cost is the initial rate for bringing our technicians, equipment and expertise to your door. If you'd like to cut out the trip charges in the future, you can look into registering for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee covers the services necessary to determine the source of a problem. For plumbing, this may consist of scoping. During HVAC repairs, it could involve examining the inside of the cabinet. If you decide to use Service Experts Heating & Air Conditioning for the repairs, the diagnostic fee would be rolled into the repair bill. However, you will be charged for the diagnostic services alone if you choose not to.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work related to evaluating the issue and figuring out a plan for repairs. If you pay for repairs, you won't notice the diagnostic fee as it will be included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Many plumbers and HVAC companies charge one single fee for both the trip and the diagnostics. Instead of charging you for two services at the same time, we prefer two individual fees. This helps us to price our services in the fairest possible manner.